Concierge happily took on the logistical challenge of organising the complex travel arrangements for over 800 athletes, team officials and members of the Australian Olympic Committee, issuing over 1,500 air tickets. Our staff personally met the athletes upon arrival, orchestrated luggage transfers for items like canoes, bikes, and firearms, as well as liaised with the Aussie media to arrange for interviews with the competitors. It’s been top priority for Concierge to stop problems in their tracks so we’ve jumped into action to handle delayed flights, flight changes, missing luggage, and more.
Of course, arriving safely is only half of the equation. Our capable staff has turned their attention to arranging return flights and departure farewells for the triumphant team. Concierge’s focus has been on offering the Australian Olympic Team gold medal customer service so the Australian team can keep their focus on the gold – exactly where it should be.